Refund policy
Returns & Refunds
Your Satisfaction is Our Priority!
If you’re not completely happy with your purchase, you can return most items within 30 days of receiving your order for a full refund (excluding original shipping costs). We want you to shop with confidence!
Important Return Guidelines:
To be eligible for a return, items must be in their original condition—unused, unwashed, with tags still attached and in their original packaging.
Please note: Final sale and customized items are not eligible for return.
Return Process:
Contact us at teaotbreeze@gmail.com or by phone at +94715776588 to initiate a return. We will provide you all the required instructions on how to return your item(s).
You are responsible for the cost of return shipping.
We recommend using a trackable shipping service.
Refund Process:
After we receive your return and confirm it meets our conditions, we’ll process a full refund to your original payment method within 1–2 business days.
Keep in mind, your bank may take a bit longer to complete the transaction.
Unclaimed Packages:
Refunds are not available for orders returned to us due to being unclaimed.
Incorrect or Incomplete Addresses:
If your order is returned because of an incorrect or incomplete address entered at checkout, we’re happy to reship it to the correct address. However, any additional shipping costs will be your responsibility.
Return Policy Exceptions:
We reserve the right to decline returns or refunds if they do not meet our return policy criteria or if an account shows an unusually high volume of returns.
Contact Us:
If you have any questions regarding our return policy, please contact us at:
Email: teaotbreeze@gmail.com
Phone: +94715776588